Frequent questions
What is Pegatin about?
Pegatin is a sports brand that offers accessories like personalized bike stickers for individuals and teams, as well as stickers for top tubes and more.
How can I contact?
To contact us, send an email to hello@pegatin.com. We have a customer service department that will contact you as soon as possible!
I have a photo that I would like to share. Where can I send it?
To share a photo, please email us at hello@pegatin.com or post it on our Facebook page or mentioning us on Instagram @pegatins
How do I make the payment?
Our payments are processed by Paypal, the fastest, safest and easiest way to pay online. Paypal accepts credit cards, debit cards and bank transfers in 21 different currencies, as well as payments through Paypal accounts. If you have used Paypal before, the default option will be to pay with your existing account. Below, however, there is a second option that allows you to pay with your credit or debit card, for which you don't need an account.
How long will my order take to arrive?
Because many of our products are custom, we create them when you buy them and we don't have them in stock. The process requires a few days to print and dry each layer of ink to achieve the best quality. We do most of our printing in Barcelona, Spain. If you reside in Europe, we will do our best to send your order within a maximum period of 3 weeks, although it may take a little longer or a little less. If you are outside of Europe, it may take a little longer.
How is the quality?
Our custom stickers are high quality, durable and suitable for flat, smooth and non-porous surfaces including but not limited to plastic, metal and glass.
Can I cancel my order?
You can cancel your order at any time before it is printed and shipped! Send us an email at hello@pegatin.com and we will immediately check the status of the order and notify you of the result.
What can I do if my order arrives damaged?
If your order arrives in bad condition, we will send you a replacement pack. Send us your details and a photo of the damaged product to hello@pegatin.com
Can I print my own image other than a flag?
To do this, you must send us by email to hello@pegatin.com the image you want to use in * .png format