Your Pegatin is not taken from a shelf. Every pack is made specifically for you. Waiting for your Pegatin order? This guide explains what happens next, why delivery can take time and what we will do if something goes wrong.
How your Pegatin order is made
Each Pegatin is personalised with the name, flag, colour and model selected by the customer. Production only begins after the order has been received. Depending on the model, the process can include preparing the artwork, printing several ink layers, applying white ink to preserve colour and opacity, allowing the inks and adhesive to settle, adding a protective laminate and carrying out the final precision cut.
The Pegatin PLUS model requires particularly careful preparation because its letters are prepared individually. This detailed work is what creates the clean, professional finish that customers expect from Pegatin.
Why production takes a little time
This is a customised product, not an item that is simply picked from warehouse stock. The different production stages need time so the print, adhesive and protective layers can perform correctly. Rushing them could compromise the finish or durability, so every order is prepared carefully before dispatch.
Worldwide delivery by regular post
Once production is complete, we send Pegatin worldwide by regular international mail. Regular post is our standard shipping method; it does not guarantee exemption from customs charges. Transit time depends on the destination and the local postal services involved.
From the moment you order until delivery, the complete process can take up to three weeks. Many orders arrive sooner, but international mail is not equally fast in every country and delays can occasionally occur. This is an estimate, not a guaranteed delivery deadline; postal delays may extend it.
Please check your delivery address
A complete and accurate address is essential. Missing apartment numbers, incorrect postcodes or incomplete names can cause an envelope to be delayed or returned.
Your order-confirmation email includes access to update the delivery address while your Pegatin is still in production. Please use it as soon as possible if you notice an error or omitted detail. Once the order has been dispatched, we cannot change the address on the envelope.
What if my Pegatin order has not arrived?
First, please allow the full delivery period and check that the address used for the order was complete. If your Pegatin still has not arrived, contact us at hello@pegatin.com. Our customer-care team will review the case and help you.
If an order has genuinely been lost, we will prepare a replacement and work to get it to you. We may recommend using a second reliable address belonging to a relative, friend or workplace when there is a risk that the same postal problem could happen again.
You have not been forgotten
Waiting for a personalised order can feel worrying, especially when it is travelling internationally without expensive courier tracking. Pegatin has produced and sent thousands of personalised packs to customers around the world since 2012. We are a real specialist business, and we care about every order reaching its owner.
A delay does not mean that you have been forgotten or that your order is fraudulent. It usually means that your Pegatin is being made, settling during production or travelling through the postal network.
Our commitment to you
- Your pack is made specifically for your order.
- We use a detailed production process designed for a professional, durable finish.
- You can correct your address during production through your confirmation email.
- Our team will help if delivery is delayed or an order is lost.
- You can always contact us at hello@pegatin.com.
Frequently asked questions
How long should I wait?
Please allow up to three weeks for production and international delivery. Your destination and local postal service can affect the exact timing. This is an estimate, not a guaranteed delivery deadline; postal delays may extend it.
Can I change my address?
Yes, while the order remains in production. Use the link provided in your order-confirmation email. Changes are no longer possible after dispatch.
Will I receive tracking?
Regular international mail normally does not include courier-style tracking. This shipping method does not guarantee exemption from customs or handling charges.
What should I do if it still does not arrive?
Email hello@pegatin.com with your order details. We will investigate and help you find the best solution.
Thank you for trusting Pegatin. Your personalised pack is worth making carefully, and we are here until it reaches you.
Prepare for your pack to arrive
While you wait, read our guide to applying and removing bicycle stickers so you can prepare the surface before fitting your Pegatin.
Planning a pack for another bike or helmet? Compare BASIC, PRO and PLUS to choose the right finish, or personalise your next pack at Pegatin. For help with an existing order, use the contact details above.